At Luxoblu, we are committed to delivering premium fragrance products with quality and care. Due to the personal and hygienic nature of perfumes, our return and refund policy follows standard ecommerce fragrance practices commonly adopted by perfume brands in India.
For hygiene, safety, and product integrity reasons, perfumes once opened, used, or unsealed cannot be returned or exchanged. Fragrance preferences are highly personal and may vary from individual to individual.
Returns or replacements are accepted only under the following conditions:
Any issue must be reported within 24 hours of delivery with clear supporting images and an unboxing video for verification purposes.
To be eligible for a replacement or refund:
Luxoblu reserves the right to reject return or refund requests that do not meet the above conditions.
Once the returned product is received and inspected by our team, eligible refunds will be processed to the original payment method within a reasonable business processing period.
For prepaid orders, refunds will be credited to the original payment source. For Cash on Delivery (COD) orders, customers may be requested to provide valid bank account details for refund processing.
Orders can only be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.
Luxoblu reserves the right to cancel any order due to:
In such cases, eligible refunds will be processed accordingly.
The following items are not eligible for return or refund:
For any return, refund, or damage-related concerns, please contact us at:
Our support team will assist you within reasonable business timelines.
